📄 RETURNS & REFUND POLICY

1. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

You then have a further 14 days to return the item to us.

To cancel your order, please contact us at:

📧 staffs_WFTS@hotmail.com
Include your order number and full name.

2. Return Conditions

To be eligible for a refund:

• Items must be unused and unopened

• Items must be in original packaging

• Items must be in resellable condition

We reserve the right to reduce the refund amount if goods show signs of use or damage.

Due to the nature of professional materials, we cannot accept returns on opened or used products unless faulty.

3. Return Shipping

Customers are responsible for return postage costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for lost returns.

4. Faulty or Damaged Goods

If your item arrives damaged or faulty:

• Contact us within 48 hours of delivery

• Provide photos of the issue

• We will arrange a replacement or full refund

We may request the item be returned before issuing a refund.